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Microsoft announced today a major expansion of its artificial intelligence tools with the “Microsoft 365 Copilot Wave 2 Spring release,” introducing new AI “agents” designed to function as digital colleagues that can perform complex workplace tasks through deep reasoning capabilities.
In an exclusive interview, Aparna Chennapragada, Chief Product Officer of Experiences and Devices at Microsoft, told VentureBeat the company is building toward a vision where AI serves as more than just a tool — becoming an integral collaborator in daily work.
“We are around the corner from a big moment in the AI world,” Chennapragada said. “It started out with all of the model advances, and everyone’s been really excited about it and the intelligence abundance. Now it’s about making sure that intelligence is available to all of the folks, especially at work.”
The announcement accompanies Microsoft’s 2025 Work Trend Index, a comprehensive research report based on surveys of 31,000 workers across 31 countries, documenting the emergence of what Microsoft calls “Frontier Firms” — organizations restructuring around AI-powered intelligence and human-agent collaboration.
How Microsoft’s new ‘Researcher’ and ‘Analyst’ agents bring deep reasoning to enterprise work
At the center of Microsoft’s vision are two new AI agents named Researcher and Analyst, powered by OpenAI’s deep reasoning models. These agents are designed to handle complex research tasks and data analysis that previously required specialized human expertise.
“Think of them as you know, like a really smart researcher and a data scientist in your pocket,” Chennapragada explained. She described how the Researcher agent recently helped her prepare for a business review by connecting information across various sources.
“I was using it to say, hey, I have an important business review coming up… pull all the past meetings, past emails, figure out the CRM data, and then say, ‘Give me constructive, sharp inputs on how I should be able to push the ball forward for this meeting,’” she said. “Because of the deep reasoning, it actually made connections that I hadn’t thought of.”
These agents will be available through a new “Agent Store,” which will also feature agents from partners like Jira, Monday.com, and Miro, as well as custom agents built by organizations themselves.
Beyond chat: How Copilot is becoming the ‘browser for AI’ in Microsoft’s enterprise strategy
Microsoft is positioning Copilot as a central organizing layer for AI interactions, similar to how web browsers organize internet content—not just a chatbot interface.
“I look at Copilot as the browser for the AI world,” Chennapragada said. “In internet, we had websites, but we had the browser to organize the layer. For us, Copilot is this organizing layer, this browser for this AI world.”
This vision extends beyond simple text interactions. The company is introducing Copilot Notebooks, which allows users to ground AI interactions in specific collections of files and meeting notes. A new Copilot Search feature provides AI-powered enterprise search capabilities across multiple applications.
“Today, most of AI, we have equated it to chat,” Chennapragada noted. “Sometimes I feel like we’re in the DOS pre-GUI era, where you have this amazing intelligence, and you’re like, ‘oh, we have an AOL dial-up modem stuck on top of it.’”
To address this limitation, Microsoft is bringing OpenAI’s GPT-4o AI image generation capabilities to business settings with a new Create feature, allowing employees to generate and modify brand-compliant images.
Employee burnout and workplace interruptions: The ‘capacity gap’ driving Microsoft’s AI focus
Microsoft’s research reveals a significant “Capacity Gap” — 53% of leaders say productivity must increase, but 80% of the global workforce reports lacking the time or energy to do their work. The company’s telemetry data shows employees face 275 interruptions per day from meetings, emails, or messages—an interruption every two minutes during core work hours.
“There’s so much more pent-up, latent demand for work and productivity and output,” Chennapragada said. “That statistic really stood out for me, that there’s so much more pent-up, latent demand for work and productivity and output. So I see this as an augmentation, less of a job displacement.”
The research also indicates a shift in AI adoption patterns. While last year’s adoption was largely employee-led, this year shows a more top-down approach, with 81% of business decision makers saying they want to rethink core strategy and operations with AI.
“That’s a shift between even last year, where it was much more bottom-up and employee-led,” Chennapragada noted. “What that tells us is there needs to be a much more of a top-down AI strategy, but also AI products that you roll out in the enterprise with security, with compliance, with all of the guardrails.”
Rise of the ‘agent boss’: How Microsoft envisions employees managing digital workforces
Microsoft predicts a fundamental restructuring of organizations around what it calls “Work Charts”—more fluid, outcome-driven team structures powered by agents that expand employee capabilities.
This reorganization will require determining the optimal “human-agent ratio” for different functions, a metric that will vary by task and team. The company expects every employee to become an “agent boss”—someone who manages AI agents to amplify their impact.
“For us at Microsoft, it’s not enough if 2% of our customers’ company adopts AI, it is really bringing the entire company along. That’s when you get the full productivity gains,” Chennapragada emphasized.
The company’s research shows leaders are currently ahead of employees in embracing this mindset, with 67% of leaders familiar with agents compared to just 40% of employees.
To help organizations navigate this transition, Microsoft is enhancing its Copilot Control System with new capabilities that allow IT administrators to manage agents across the organization.
“What happens if you have all of these [agents] running around? Our customers have been asking for it,” Chennapragada said. “What we’ve built is a Copilot control system where IT admins can look and say, what’s the compliance, what’s the security, what’s the data privacy, what agents are in the system? How do I actually manage them?”
Research shows ‘Frontier Firms’ leading AI adoption outperform competitors by wide margins
The business implications extend beyond productivity gains. Microsoft’s research shows that 71% of workers at “Frontier Firms”—organizations at the leading edge of AI adoption—say their company is thriving, compared to just 37% globally.
For small and medium businesses, the democratization of intelligence may level the playing field, allowing smaller teams to operate with capabilities once reserved for much larger organizations.
While 33% of leaders are considering headcount reductions related to AI, 78% are also considering hiring for new AI-specific roles, including AI trainers, data specialists, security specialists, and AI agent specialists.
LinkedIn data included in the research shows that the most prominent AI startups have grown headcount by 20.6% year-over-year—nearly twice the pace of Big Tech companies at 10.6%.
“As incumbents adapt and challengers scale, like we saw in the dot-com boom, the rules of talent and competition are being rewritten in real time,” the company noted in its report.
As Microsoft’s new AI tools roll out beginning in late May, the stage is set for what Chennapragada calls “the browser for the AI world.” Just as previous technological revolutions fundamentally changed how we work, the shift to human-agent teams promises to transform not just what work gets done—but who, or what, does it.
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