Welcome to Silicon In Focus. In this episode, CX 2040: Predicting the Next Era of Experience, we look 10–15 years into the future of customer experience. Will customer support be entirely automated? Could brands deliver emotional support through hyper-real avatars? And how will...
CAPTCHA is an acronym for Completely Automated Public Turing test to tell Computers and Humans Apart, which is a security measure to distinguish between humans and bot programmes — a software application that performs automated repetitive tasks on the internet. The purpose of this test, as the...
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